1. *Delivery Areas*: We deliver to all addresses within the United Kingdom.
2. *Delivery Times*: Our standard delivery time is between 3-5 working days. However, delivery times may vary depending on the supplier or drop-shipper.
3. *Delivery Charges*: Delivery charges will be displayed at the checkout and may vary depending on the location and the size of the order.
4. *Tracking*: A tracking number will be provided via email once the order has been dispatched for some orders dependant on supplier or drop-shipper.
5. *Failed Deliveries*: If a delivery attempt is unsuccessful, a card will be left with instructions on how to arrange a re-delivery or collect from a local depot.
1. *Return Period*: Items can be returned within 14 days of receipt for a full refund, in accordance with UK consumer law.
2. *Condition*: Items must be returned in their original condition, unused and in their original packaging.
3. *Exclusions*: Personalised or perishable items are not eligible for returns unless faulty.
4. *Return Process*: To initiate a return, please contact our customer service team with your order number and reason for return.
5. *Refunds*: Refunds will be processed within 14 days of receiving the returned item(s) and will be credited to the original payment method.
6. *Return Shipping*: The customer is responsible for the cost of return shipping unless the item is faulty or incorrect.
For any queries regarding delivery or returns, please contact our Customer Service team at [email protected] or call us at 01759 302907 .
This policy is subject to change without notice.
© All rights reserved.
